User Privacy Policy
This Privacy Policy explains how Rollino collects, uses, stores and protects the personal information we gather from players in Canada. We take privacy seriously and describe below the types of data we collect, why we need it, how we protect it, and the choices available to you as an account holder.
Types of data we collect
Personal data
When you create an account or verify your identity we collect information such as your full name, date of birth, residential address, email address, phone number, and government-issued ID for age and identity verification. We also record account credentials and verification documents required to meet our security and KYC obligations.
Technical data
We collect technical information automatically when you visit the site or use our services. This includes IP address, device and browser type, operating system, login timestamps, language preferences, and other diagnostic data that helps us maintain and secure the service and improve performance on mobile and desktop.
Transactional data
Transactional records include deposits, withdrawals, payment method details (for example masked card or wallet identifiers), bet and play history, bonuses claimed, and customer support interactions. Some payment providers may require additional information to process transactions; we only retain the details necessary to fulfil and audit payments.
How we use your information
We use collected data to operate your account, process payments, verify identity, prevent fraud, comply with legal obligations, and provide customer support. We also use information to deliver relevant account notices and to investigate and resolve disputes. We may aggregate and anonymize data to analyse site usage and improve features, but aggregated data does not identify individual users.
Data protection practices
We protect your information using technical and organisational safeguards such as encryption for data in transit and access controls for stored information. Access to personal data is limited to authorised staff and service providers who need it to perform their roles. We regularly review our security procedures and update them as needed to respond to new risks.
Cookies and tracking technologies
We use cookies, web beacons, and similar technologies to remember preferences, enable core functionality, measure performance, and deliver basic personalization. You can control cookie preferences through your browser settings, but disabling certain cookies may affect site functionality. We also work with third-party analytics and advertising partners who may place cookies on your device; their activities are governed by their own privacy notices.
User rights
As a Canadian user you have the right to request access to the personal information we hold about you, ask for corrections, and request deletion where appropriate. You may also object to certain processing and ask us to restrict processing in limited circumstances. We will respond to verifiable requests in line with applicable privacy laws.
Access, correction and deletion
To review, correct or request deletion of your data, contact our privacy team at [email protected]. We may ask you to verify your identity before making changes to your account or responding to sensitive requests. Some data may be retained where required for legal, regulatory or legitimate business purposes.
Information sharing and third parties
We share personal data with third parties only as required to provide our services. This includes payment processors, identity verification providers, fraud prevention services, and customer support vendors. We require these partners to protect your information and only use it for authorised purposes. Your data may be stored or processed outside Canada where our service providers operate.
Privacy policy updates
We may update this Privacy Policy from time to time. Material changes will be posted on the site and, where appropriate, notified to you via your account email. Please check this page regularly to stay informed about how we handle your information.