Responsible Gambling at Rollino Casino

We take responsible gambling seriously. At Rollino we want play to remain safe and under control, and we provide tools and guidance to help you make informed choices. This page explains how we protect players, the activity controls available on your account, how to recognise signs of problem behaviour, and where to find professional support in Canada.

Player protection principles

We operate on three clear principles: player safety, transparency, and accessibility. We aim to provide straightforward controls you can use at any time, honest information about your activity, and ready access to support resources when you need them. Our approach is non-judgemental and focused on keeping play within personal limits.

Activity-control tools

Deposit limits

You can set daily, weekly, or monthly deposit limits from your account settings. Limits are adjustable downward immediately. If you request an increase we may apply a waiting period to help prevent impulsive changes.

Loss limits

Loss limits let you cap net losses over a chosen period. These are designed to keep spending predictable and to reduce the risk of chasing losses. You can set and lower these limits at any time.

Time limits and account breaks

Session time limits and enforced breaks help manage how long you play in a sitting. You can set session reminders or automatic logouts after a set period. Short account breaks can be used to pause activity for a few days or weeks.

Self-exclusion

If you need a longer break, self-exclusion is available. You can request temporary or permanent self-exclusion through your account or by contacting support. During self-exclusion your account access, deposits and marketing communications will be restricted for the agreed period.

Recognising signs of problematic behaviour

Watch for changes such as spending more than you can afford, chasing losses, neglecting work or relationships, lying about play, or using gambling to cope with stress. If you notice these signs in yourself or someone you care about, act early and consider using the controls above.

Tips for maintaining control

Set clear budgets before you play and stick to them. Use deposit and time limits, take regular breaks, and avoid gambling when tired or upset. Treat gambling as entertainment with a cost, not a way to make money. Talk to a trusted friend if you feel your play is changing.

Professional help and support organisations

If you need extra support, reach out to local resources. Provincial and territorial gambling helplines, ConnexOntario, Gamblers Anonymous, and other national support services provide confidential counselling and practical help. For immediate assistance, contact your provincial problem gambling helpline or speak to our support team for guidance on how to set up limits or self-exclude.