Contact our team
Need help? Our support team can assist with account-related issues, technical concerns, questions about deposits or withdrawals, or general feedback. Contact us through live chat, email, or phone for quick help. We’re available to guide you through verification, bonus queries, and payment inquiries, and we can explain deposit limits, self-exclusion options, and responsible gambling tools for players across Canadian provinces.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat 24/7, email replies typically within 2 hours, verification help available |
| General enquiries | [email protected], corporate and billing enquiries, response within one business day |
| Affiliate enquiries | [email protected], partner onboarding and marketing support, reply within 24 hours |
| Phone | +1 416 582 3947, live support Mon-Fri 09:00-18:00 ET, voicemail checked outside hours |
| Working hours | 24/7 chat; email Mon-Fri 09:00-18:00 ET; phone Mon-Fri 09:00-18:00 ET |
Email assistance
Email is our preferred contact method for detailed requests, account-related issues, or cases that need explanations or documents. Send your message to [email protected] with a clear subject line and include up-to-date account details and preferred contact info. Providing concise context and attachments where relevant helps us resolve matters faster and avoids delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. More complex issues, such as identity checks, payment investigations, or security reviews, may take longer depending on the case and any third-party response times. For faster help use live chat or email [email protected] and we’ll track your request.
Feedback
Have feedback, suggestions, or ideas to improve Rollino? We review every message carefully and use player input to improve the site, promotions, payment options, and customer support. Your comments directly help shape updates and fixes. Send your thoughts through live chat or email at [email protected], and we’ll review them promptly; your feedback helps make the site better for players across Canada.