General Terms and Conditions

This page describes the rules that apply to playing and transacting on Rollino. It explains the relationship between our site and you as a user, including account responsibilities, eligibility, promotions, payments and how we handle disputes. We present these terms to make our operations clear; please read them carefully before registering or placing any wagers.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Provide only true personal information and notify us promptly of any changes. Protect your login credentials and never share them. We may require identity and address verification before allowing withdrawals or changes to account settings. If we suspect fraud, collusion or other misuse, we may suspend or close the account pending investigation. You must comply with any limits or restrictions we apply, including deposit, wagering and withdrawal limits.

Eligibility requirements

Only individuals who meet applicable legal age and local gambling rules may open an account. In Canada the legal age varies by province - typically 18 or 19 - and you must comply with the age requirement where you reside. We may refuse registration or restrict access from jurisdictions where online gambling is prohibited. Only one account per person, household or payment method is permitted unless expressly authorised.

Acceptable platform use

Use the site for lawful personal gaming activity only. Prohibited conduct includes using multiple accounts to circumvent limits, exploiting software bugs, engaging in collusion, or using automated tools to play. Attempting chargebacks, providing false documents, or otherwise abusing promotions may result in account closure and forfeiture of funds. We reserve the right to take action against accounts that threaten the integrity of play or other players.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms shown on promotion pages. Bonus funds may carry wagering requirements, contribution weights by game, maximum bet limits while wagering, and expiry periods. We may limit or exclude certain games from contributing to rollover. Only one bonus may be active according to the stated rules. We reserve the right to cancel or reclaim bonuses in cases of suspected abuse or error.

Deposits and withdrawals

Payments are processed using the methods shown in the cashier. Minimum and maximum amounts, processing times and any fees are detailed at the time of transaction. We require identity verification before processing withdrawals; supporting documents may include government ID, proof of address and proof of payment. Withdrawal requests are reviewed and may be delayed for verification or security checks. We will return funds using procedures that comply with payment provider requirements and applicable law.

Dispute resolution

We aim to resolve account and payment issues through our customer support channels. If you have a complaint, contact us so we can investigate. If informal resolution is not possible, further steps will depend on the laws and dispute procedures that apply to our operations and to your jurisdiction. Nothing in these terms prevents you from seeking remedies available under applicable consumer protection laws.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be published on the site and, where required, notified to account holders. Continued use of your account after updates means you accept the revised terms. If you do not agree with a change, contact support to close your account in accordance with our account closure procedures.